Pay Your Utility Bill
The Finance Department is excited to announce that we have upgraded our billing system! The City of Port Townsend’s new online utilities portal, CivicPay, gives utility customers up-to-date access to their account(s), including payment history and monthly water consumption reports, along with options for making one-time or autopay payments online through your credit card or bank. Even if you don’t opt to pay online, we still encourage you to create your account! You’ll need your account number and last name or business name, which you can find on your bill.
SIGN UP FOR CIVIC PAY:
CLICK HERE to view a PDF with instructions for signing up.
To sign up:
- Create an account on CivicPay using your account number and last name or business name exactly as it appears on your bill.
- Verify your email. The email will come from noreply@merchanttransact.com.
- Pay your bill or enroll in autopay. Note: If you sign up prior to bills being posted (end of every month), your balance due will automatically be deducted from your account on the date you select when signing up for autopay. If you sign up for autopay after a bill has posted, you must pay your balance manually as autopay enrolment will not apply to any balances prior to your creating a CivicPay account.
Read on for any questions you might have:
What if I have a doxo account? As of October 1, we are no longer using the third-party vendor doxo for autopay. Thank you for transitioning to CivicPay!
Are there fees? Currently there are no fees for paying through CivicPay.
Why won’t CivicPay recognize my account? You need to enter your account number and last name or business name exactly as it appears on your bill. All account numbers are in the following format 000000-000. Last name must be formatted with the same punctuation and spacing as it appears on your bill/in our system. If you are still struggling with creating an account, please email ptutilities@cityofpt.us with the subject line “CivicPay account” and be sure to include your account number and/or service address.
I just created an account. When will autopay go into effect? If you sign up prior to bills being posted (end of every month), your balance due will automatically be deducted from your account on the date you select when signing up for autopay. If you sign up for autopay after a bill has posted, you must pay your balance manually as autopay enrolment will not apply to any balances prior to your creating a CivicPay account.
How do I add a second account? Go to “My Profile” and click “+ Add Account”
Can I pay through my bank? Yes, you can choose to pay through electronic check or credit/debit card.
Can I still receive a paper bill? Yes, you can still opt to receive a paper bill regardless of how you pay.
How can I read the Newsletter? Printed copies of the newsletter are sent out with paper bills every month. If you are online only, there will be a link to the newsletter on CivicPay. You can also sign up to receive the newsletter in your inbox here (link).
Questions? Please email ptutilities@cityofpt.us with the subject line “CivicPay Account.” Be sure to include your account number (if you have it), your service address, and a message on what we can help you with.
We also welcome you to sign up for utilities alerts here.
PAY YOUR UTILITY BILL: Check, Cash or Money Order
- Mail a check or money order to:
City of Port Townsend
250 Madison St., Suite 1
Port Townsend, WA 98368 - Place payment in the locked dropbox located to the right of the front doors of City Hall 24/7.
The box is checked regularly Monday-Friday. - Drop off payments at the City Hall front desk, Monday-Thursday, 9:00 a.m. - 4:00 p.m.
Billing Information
Delinquent Accounts. Utility bills for which payment is not filed and received by the 20th of the month shall be considered delinquent. Delinquent accounts will be assessed a minimum penalty of $5.00 or 1½% (whichever is greater) of the outstanding balance per month. Accounts more than two months past due are eligible for water shut off. Customers will be notified in advance of the City water shut off procedure and payment guidelines.
Income-Based Utility Discount. The City offers a Income-Based Discount Program for qualifying residents for their primary residence.
Moving Help. Contact the Finance Department to set up or close a utility account within 48 hours of your move to allow time for a final meter reading and account processing. If you have purchased a new property you can complete a Home Owner Utility Service Application. If you are a new tenant moving in, complete a Tenant Utility Service Application.
Water Line Issues. Located and fixed a water line leak? You may qualify for an account adjustment. Complete and submit a Leak Credit Request.
